Archive for August 17th, 2015

Planning one last summer vacation?

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Here at Citizens Bank Minnesota, safety and security of our clients’ accounts is priority.  As a precaution there are states and countries that are blocked for Debit Card use based on monitored fraud patterns. Just a reminder, when traveling out of state it is important to notify Citizens at 1-800-549-0194 or (507) 354-3165 with dates and the location of your travel so your card will be available for use.

Tips for your Travel:

  • Travel with more than one form of payment, i.e. debit card, credit card, pre-paid card, cash.
  • Check the expiration of your Debit Card to assure it will not expire while you are away.
  • Know and memorize your Pin.  Call 1-866-985-2273 if you need to reset your Pin.
  • When using ATM’s, stay in well-lit areas and be aware of the surroundings.
  • Do not leave receipts at the ATM.
  • Store your Debit Card account number and the lost/stolen customer service telephone number separately and in a safe & secure location – Card Member Services (800) 535-8440.
  • Monitor your transactions regularly via Online Banking at www.citizensmn.com, through an iPhone or Android App, or Telephone Banking 507-233-2265 (or) 1-888-476-2265
  • ATM and Debit Card Transactions are protected under the Electronic Fund Transfer Act.  To limit your liability, you will need to monitor and immediately report any unauthorized charges to the bank.

By: Melissa Bergeman, Citizens Connection Manager/Complaint Resolution Officer

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