Archive for the ‘ Technology ’ Category

Bank on the GO with Citizens Go! Mobile App!

Did you know you can bank anytime, anywhere, with the Citizens Bank Minnesota Go! Mobile App?  It’s a FREE download to your smart phone – download and use it today!

How to download the Citizens Mobile App

  • Apple Devicesgo to the Apple Store and search ‘Citizens Bank Minnesota’ to download the App

apple app

  • Android Devices go to the Google Play Store and search ‘Citizens Bank Minnesota’ to download the App

Google app

  • Login to Citizens Mobile App with Online Banking Credentials
    • You can enable the “Remember Me” feature
    • Touch ID or Face Recognition is also available on Select Devices

 Here are a few of the awesome features that are available on our Go!Mobile App!

  • View Accounts
  • View Statements
  • Mobile Deposit
  • Pay bills/person to person payments
  • Forgot Password Reset (see images below)

forgot password images

Questions? Contact Citizens Connection at 800-549-0194 and we’d be happy to help you!

 

How To Reset Your Online Banking Password

Forgetting your online banking password happens! Luckily there is an easy way to reset your password when and if it happens to you!

How do I set up the feature to reset my online banking password?

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  • Log onto your online banking and go to the options tab. Within the modify personal settings, enter in your own password reset question and answer, then scroll down to the bottom and click submit.

For help with setting up your password reset question and answer, or for any other questions, please contact Citizens Connection at 800-549-0194.

http://www.citizensmn.bank

How Do I Enroll In Online Banking?

Are you wanting to enroll in Citizens’ online banking but not sure how to go about doing that? Check out how easy it is by following the information below!

How do I sign up for online banking?

Go to www.citizensmn.bank and click on “enroll” by the online banking login.

online banking enroll

Fill out the requested information and submit your application. Applications are processed within 24 business hours and login credentials will be securely emailed to you.

Any other questions? Feel free to give Citizens Connection a call at 1-800-549-0194.

Introducing MyCardRules

MyCardRules logo

The power to protect your Citizens Bank Minnesota Debit Card is in the palm of your hand!

Download this FREE mobile app that allows you to conveniently control WHEN, WHERE and HOW your Debit Card can be used!

  • Turn your cards off and on: Misplaced your card? Turn it off until you find it!
  • Get instant alerts: Receive alerts based on the rules you set.
  • Control where and how your Debit Card can be used: Out shopping or on vacation? Set the card to work only where you are!
  • Set spending limits.
  • Plus much more!

 

padlock logo 

Download the app in the Apple or Google Play store TODAY!  

Citizens Introduces Mobile Wallet

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Now you can load your Citizens Bank Minnesota Mastercard® Debit Card into your Mobile Wallet, make it your default card and simply Tap – Pay – Done!

What is a Mobile Wallet?

A mobile wallet is a way to carry your debit card or credit card information in a digital form on your mobile device. Instead of using your physical card to make a purchase, you can pay with your smartphone, tablet or smartwatch.

You can use your Citizens Mastercard® Debit Card with any of these trusted wallets: Apple Pay, Google Pay, Samsung Pay and Masterpass.

How Mobile Wallets Work

  1. Download the mobile wallet app (or it may already be built into your mobile device).
  2. Add your credit card or debit card information to the mobile wallet.
  3. When you check out at participating merchants, access the mobile wallet and choose your card. If you’re making an in-store purchase, just hold your mobile device at the terminal, over the Near Field Communication (NFC) reader.

You can learn more about Mobile Wallets on our website: www.citizensmn.bank/personal/mobile-wallets

We have videos about the Top 5 Reasons WHY you should use a Mobile Wallet!  They are informational and entertaining, and you can view them all by clicking on the links below.

Reason #1 – Enhanced Security

Reason #2 – Organization

Reason #3 – Reduce Wear & Tear

Reason #4 – Convenience

Reason #5 – No More Pesky Forms

By: Sarah Seifert, Digital Marketing Coordinator

I Bought What?! Enroll in Text Alerts!

shutterstock_387607450Don’t get caught off-guard by fraudulent activity on your debit card! With Citizens Bank Minnesota’s MasterCard Debit Card, you can enroll to receive FREE* smsGuardian text alerts for your card activity! This is a great tool for fraud prevention and detection.

*Message and data rates may apply

 

Enroll in smsGuardian Text Alerts today!

Enrollment must be completed for each card number.  If at any time your debit card number or cell phone number change, you will need to re-enroll with updated information.

Alerts will be sent for the following:

  • Out of state transactions
  • International transactions
  • Card not present and online purchases
  • Authorizations greater than $300.00
  • 8 or more transactions in 24 hours
  • Declined authorization attempts

If you receive an alert for a transaction or attempt that was not initiated by you and you believe to be fraudulent, reply to the text with the code provided in the alert and your card will be shut down immediately.  If you have questions regarding the alert or need additional information, contact our Citizens Connection Department at 1-800-549-0194 available Monday thru Friday 7:30am – 5:00 pm and Saturday 9am – 12pm.

By: Melissa Bergeman, Citizens Connection Manager/Complaint Resolution Officer

Giving Just Got Easier!

Citizens Bank Minnesota is giving away $500 from our Holiday Relief Fund!

Simply use our online payment features from November 14th – December 31st and you could WIN 1 of 5 – $100 Visa Gift Cards!* Keep reading to learn more!

Are you an Online Banking user but don’t use the Bill Pay feature?  Did you know that Bill Pay is:

  • FREE
  • Easy
  • Convenient
  • Unlimited

Save time, money and frustration by paying all your bills from one secure website!

Learn more about Bill Pay!

Do you know about our other great payment features? Giving just got easier!

  • Gift Pay – Have a ‘hard to buy for’ person on your holiday gift list? Send them a Gift Check with our easy to use Gift Pay feature!
  • Donation Pay – It’s easy to send a charitable donation check personalized by you directly from your account!
  • Person-to-Person Payment – This convenient feature allows you to send a person-to-person payment via email to anyone you choose, such as a landlord, babysitter, relative or more.

Learn more about these great payment features!

Try any of these features for FREE!**

*Enter for your chance to win 1 of 5 $100 VISA Gift Cards at any Citizens Bank Minnesota location. You will automatically be entered into the drawing every time a bill payment, gift payment, donation payment, or person-to-person payment is processed using Citizens online bill payment service. The payment must be scheduled to occur between November 14 and December 30, 2016 at 2:00 p.m. CST. Drawing to be held on January 3, 2017; winners need not be present to win. No deposit required. Do not need to open an account or be a customer to win. Any payments made using online bill payment, Gift Pay, Donation Pay or Person-to-Person Payments that are made payable to yourself will be disqualified from promotion. May only win one VISA Gift Card per online banking account. Member FDIC.
**Citizens Bank Minnesota’s online bill payment services of Gift Pay, Donation Pay and Person-to-Person Payments will be free for all initiated payments for both new and existing users between November 14 and January 3, 2017 at 2:00 p.m. CST. After 2:00 p.m. CST on January 3, 2017, these product’s fees will revert back to the original amounts which are Gift Pay ($2.99), Donation Pay ($1.99) and Person-to-Person Payments ($1.00).
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