Posts Tagged ‘ Fraud Alerts ’

I Bought What?! Enroll in Text Alerts!

shutterstock_387607450Don’t get caught off-guard by fraudulent activity on your debit card! With Citizens Bank Minnesota’s MasterCard Debit Card, you can enroll to receive FREE* smsGuardian text alerts for your card activity! This is a great tool for fraud prevention and detection.

*Message and data rates may apply

 

Enroll in smsGuardian Text Alerts today!

Enrollment must be completed for each card number.  If at any time your debit card number or cell phone number change, you will need to re-enroll with updated information.

Alerts will be sent for the following:

  • Out of state transactions
  • International transactions
  • Card not present and online purchases
  • Authorizations greater than $300.00
  • 8 or more transactions in 24 hours
  • Declined authorization attempts

If you receive an alert for a transaction or attempt that was not initiated by you and you believe to be fraudulent, reply to the text with the code provided in the alert and your card will be shut down immediately.  If you have questions regarding the alert or need additional information, contact our Citizens Connection Department at 1-800-549-0194 available Monday thru Friday 7:30am – 5:00 pm and Saturday 9am – 12pm.

By: Melissa Bergeman, Citizens Connection Manager/Complaint Resolution Officer

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