Posts Tagged ‘ online banking ’

How To Reset Your Online Banking Password

Forgetting your online banking password happens! Luckily there is an easy way to reset your password when and if it happens to you!

How do I set up the feature to reset my online banking password?


  • Log onto your online banking and go to the options tab. Within the modify personal settings, enter in your own password reset question and answer, then scroll down to the bottom and click submit.

For help with setting up your password reset question and answer, or for any other questions, please contact Citizens Connection at 800-549-0194.

How Do I Enroll In Online Banking?

Are you wanting to enroll in Citizens’ online banking but not sure how to go about doing that? Check out how easy it is by following the information below!

How do I sign up for online banking?

Go to and click on “enroll” by the online banking login.

online banking enroll

Fill out the requested information and submit your application. Applications are processed within 24 business hours and login credentials will be securely emailed to you.

Any other questions? Feel free to give Citizens Connection a call at 1-800-549-0194.

Giving Just Got Easier!

Citizens Bank Minnesota is giving away $500 from our Holiday Relief Fund!

Simply use our online payment features from November 14th – December 31st and you could WIN 1 of 5 – $100 Visa Gift Cards!* Keep reading to learn more!

Are you an Online Banking user but don’t use the Bill Pay feature?  Did you know that Bill Pay is:

  • FREE
  • Easy
  • Convenient
  • Unlimited

Save time, money and frustration by paying all your bills from one secure website!

Learn more about Bill Pay!

Do you know about our other great payment features? Giving just got easier!

  • Gift Pay – Have a ‘hard to buy for’ person on your holiday gift list? Send them a Gift Check with our easy to use Gift Pay feature!
  • Donation Pay – It’s easy to send a charitable donation check personalized by you directly from your account!
  • Person-to-Person Payment – This convenient feature allows you to send a person-to-person payment via email to anyone you choose, such as a landlord, babysitter, relative or more.

Learn more about these great payment features!

Try any of these features for FREE!**

*Enter for your chance to win 1 of 5 $100 VISA Gift Cards at any Citizens Bank Minnesota location. You will automatically be entered into the drawing every time a bill payment, gift payment, donation payment, or person-to-person payment is processed using Citizens online bill payment service. The payment must be scheduled to occur between November 14 and December 30, 2016 at 2:00 p.m. CST. Drawing to be held on January 3, 2017; winners need not be present to win. No deposit required. Do not need to open an account or be a customer to win. Any payments made using online bill payment, Gift Pay, Donation Pay or Person-to-Person Payments that are made payable to yourself will be disqualified from promotion. May only win one VISA Gift Card per online banking account. Member FDIC.
**Citizens Bank Minnesota’s online bill payment services of Gift Pay, Donation Pay and Person-to-Person Payments will be free for all initiated payments for both new and existing users between November 14 and January 3, 2017 at 2:00 p.m. CST. After 2:00 p.m. CST on January 3, 2017, these product’s fees will revert back to the original amounts which are Gift Pay ($2.99), Donation Pay ($1.99) and Person-to-Person Payments ($1.00). is now

shutterstock_46078138What is .BANK?

.BANK is a new Internet web domain for the banking community! It is directed by banking and leading security experts, and will allow banks to more securely and effectively communicate with their customers. .BANK domains are only sold to verified members of the banking community.

Who can have a .BANK domain?

  • Banks
  • Bank Associations
  • Government Regulators
  • Select Service Providers

Why would a bank secure a .BANK domain?

  • Higher level of security than non-financial domains
  • It will help prevent users from being re-directed to fake bank websites re-direct


Customers who access the bank’s website via the address will be automatically re-directed to the .bank address.

Online Banking:

Currently when you log into your Online Banking, you are re-directed from the Citizens website to This is a secure site from Jack Henry and Associates, our Core Processor, and their web address will remain the same.


For any questions you may have regarding our .bank domain, please call us at 800-549-0194 or email us at

By: Sarah Seifert, Digital Marketing Coordinator

Citizens Bank Minnesota is Green!


When you think of “green” at a bank, you probably automatically think of the government-approved currency kind of “green”.  But at Citizens Bank Minnesota, we care about another type of “green” – Going Green!

We offer online banking with e-Statements, so paper doesn’t have to be wasted by printing a paper statement and mailing it in an envelope.  It is estimated that one household’s annual paper statements from banks would strip 24 square feet of forest each year.  Plus, e-Statements may help avoid identity theft by eliminating paper documents that may expose personal information.  Your unique Login ID and password helps to ensure confidentiality. With e-Statements you may not have to worry about your bank statement falling into the wrong hands through the mail, or by having it in your mailbox.

You can even pay your bills online with our bill payment – saving yourself time and money.  No more buying stamps or licking envelopes.

Citizens Go! Mobile app will save you drive time by allowing you to bank from your smartphone – eliminating a trip to the bank!  You can access your account information, transfer funds, pay bills and more from the app.  And Go! Mobile just got even better with Go! Mobile Deposit.  Now you can deposit checks with your smartphone from the convenience of your own home or anywhere that you have cell service!

Here are a few ways that you can Go Green and save paper:

  • Turn off paper bank statements by signing up for e-Statements.
  • Switch to direct deposit.
  • Start using online banking.
  • Try mobile banking, such as Citizens Go! Mobile app for your smartphone.


By: Sarah Seifert, Marketing Assistant

Required Password Change

On February 14th at 8am, Citizens Bank Minnesota is enabling mandatory password changes in our NetTeller online banking product.  Passwords will be required to change every 60 days and previous passwords cannot be reused.  We realize that our customers count on us to protect their information and accounts. The benefit of regularly changing a password outweighs the difficulty of changing it. We are available to assist you with any questions this change may bring. Please contact us at 800-549-0194 or 507-354-3165.

Recent data breaches provide the best example demanding timely password changes., for example, recently had a database containing 24 million customer records that were stolen.  Several forms of fraud could potentially begin after a breach of such magnitude.  This is an important example on why requiring password changes may help keep you protected.

A few best practices:

  • Change your password NOW in the “Options” menu within your Online Banking account.
  • Fill out the “Password Reset Question and Answer” in the options menu. This is the question that you must answer to automatically reset your own password. Without this filled out you have to contact the bank to reset.
  • Use a stronger password than required. Here is a good password primer from a trusted resource:
  • Never use your web browser to save a password. There are computerized password management tools, but Citizens doesn’t endorse a password management tool.
  • Use a different password for online banking than any other website, or at least use a different password than your email, Facebook, or online shopping accounts.
  • Consider the security of the computer you are using to access online banking. Do you own it? Is it infected? Is it on a publicly accessible wireless network? Is it a public computer? Would you be willing to type your most private secret onto the computer?

By: Jason Wieland, IT Manager

Connecting Us to Connect You

The Citizens Connection is the newest department at Citizens Bank Minnesota. We focus on providing extraordinary client experiences and aim to offer immediate solutions at the first point of contact when available.

How can you reach us?

  • 1-800-549-0194
  • 1-507-354-3165
  • Online Banking – Secure messaging
  • Online Chat via –

When can you reach us?

  • Monday – Friday 7:30 am – 5:30 pm
  • Saturday 8:00 am – Noon

What can we offer to you?

Online Banking

  • New account request
  • Enroll request – bill pay, bank to bank transfers
  • Reset locked accounts
  • Troubleshooting
  • Plus More!

Check Cards

  • New card requests
  • Limit changes upon approval
  • Lost or stolen cards
  • Troubleshooting
  • Plus More!
    (Please note: Call prior to traveling to help ensure approval for out of state/country check card purchases.)

General Help

  • Hours and location information
  • Balance and transaction inquiries
  • Product information
  • CD Rates
  • Check orders and reorders
  • Address and telephone changes
  • Fund Transfers
  • Telephone banking questions
  • Troubleshooting
  • Plus More!

We highly value the satisfaction of our customers during each and every interaction and transaction. We look forward to hearing from you!

By: Melissa Bergeman, Citizens Connection Manager/Complaint Resolution Officer

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